Refund, Returns and Cancelation Policy

When payment has been made and we have started processing your order, your right to a refund may be limited.    

Neither ourselves, nor the Vendor or any courier or carrier service that the Vendor uses shall be liable for any failure to perform on an order, where such failure or delay results from any circumstances outside of our reasonable control; these circumstances to include but not be limited to any adverse weather conditions such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

In the event of a complaint, the fees paid in respect of the order may be refunded or the order may be replaced,  depending on the circumstances, and provided that the complaint was reported within 24 hours from 5pm on the requested delivery date, to the suppling Florist.  Due to the nature of flowers and the responsibility of the recipient to care for them once delivered, no complaints will be accepted after this deadline has been reached. Complaints must be accompanied by a photograph of the product that is the cause of the complaint and sufficient details on the complaint to determine the appropriate remedial action required, if any.

At the bottom of the invoice that is emailed to the purchaser of the product/s, will appear the suppling florist contact details.  You are to contact the Florist with any complaints regarding the quality of the purchased product.  Refund / Returns or Replacements will be at the discretion of the suppling Florist. 

Note that as a result of the nature of the product, return rights in law may not apply.